Posts Tagged ‘consumer feedback’
The short answer is nothing good … the longer answer (complete with visual) you’ll find below in an email we received from Michael, a Timberland customer who most definitely does NOT have a desk job.
Hearing from Michael made our day – and do you know why? Because there’s nothing better than hearing from people who have nice things to say about their Timberland products. Check out the Timberlove:
A few weeks ago while working, a large 400 lb block of steel fell on my foot from about waist level. The way it landed, the tip of the steel toe took most the weight but part of the “foot print” of the landing caused it to hit above where the steel toe ended, resulting in a broken big toe. The boot held up, other than a gash in the leather. That aside, I know for sure if I was wearing any of my other brand boots … it could have been worse. I just have to say, as I walk on my foot that I still have, I’m definitely a lifetime Timberland customer.
We also received the following from Hall — longtime Timberlover, first time commenter:
Over the past 15+ years I have purchased numerous Timberland garment items (jackets, shirts, shorts, socks, shoes, etc.), and I don’t recall that I have ever worn out any of these items to the extent that they are not still suitable for wear. This is an unsolicited compliment concerning the uncommon quality of all your products and, therefore, I am never reluctant to buy any garment that bears the name of your company.
I felt compelled to stop what I was doing and give you encouragement to continue providing the inimitable quality of products that I have experienced during the last 15 years and I thank you so much!!!
Believe it or not, we also like to hear it when our products don’t work the way they’re supposed to – knowing when there’s a problem helps us to create a solution. Got kisses or disses for us? Fire away.